{"xsrfToken":"53f7f01b39e87e8e18ead437a1ec815fb6fe2f6c_lout","branding":{"id":"9","key":"rs","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Support Center","sharedPortalName":"Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"9","key":"rs","projectId":13273,"serviceDeskId":9,"name":"Support","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"103","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12926,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12926","groups":[25],"key":""},{"id":"92","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":12906,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12906","groups":[27],"key":""},{"id":"91","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":12925,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12925","groups":[25],"key":""},{"id":"97","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":12933,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12933","groups":[27],"key":""},{"id":"95","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":12938,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12938","groups":[27],"key":""},{"id":"100","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":12913,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12913","groups":[29],"key":""},{"id":"121","name":"Dasch Tickets","descriptionHtml":"","callToAction":"Dasch Tickets","introHtml":"<p>14 Dasch Ticket items</p>","icon":13021,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13021","groups":[],"key":""},{"id":"93","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":12908,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12908","groups":[],"key":""},{"id":"124","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":13007,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13007","groups":[],"key":""},{"id":"104","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":12905,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12905","groups":[],"key":""},{"id":"125","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":13020,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13020","groups":[],"key":""},{"id":"123","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":13016,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13016","groups":[],"key":""},{"id":"101","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":12909,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12909","groups":[],"key":""},{"id":"99","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":12911,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12911","groups":[],"key":""},{"id":"126","name":"ShiftToFill Tickets","descriptionHtml":"","callToAction":"ShiftToFill Tickets","introHtml":"<p>ShiftToFill Ticket items</p>","icon":12903,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12903","groups":[],"key":""},{"id":"122","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12991,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12991","groups":[],"key":""},{"id":"107","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":12937,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12937","groups":[],"key":""},{"id":"106","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":12944,"iconUrl":"https://roundassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12944","groups":[],"key":""}],"reqGroups":[{"id":25,"name":"Common Requests"},{"id":27,"name":"Logins and Accounts"},{"id":29,"name":"Applications, Enhancements, or New Features"}],"orderMapping":{"25":[91,103],"27":[92,95,97],"29":[100],"26":[91,100,101,104],"28":[99,106]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMDU2OTkzNi0xNDQ4LTRlMzctODhlYi01ZmM0NmY4YWE4MzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzI3MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MzIxODIwMzMsIm5iZiI6MTczMjE4MDgzM30.SLd6SHzEv9pYDGPw7gXmgbyDHNqKedk_t9ygqoChy9E","targetCollection":"upload-project-13273","endpointUrl":"https://api.media.atlassian.com","clientId":"f0569936-1448-4e37-88eb-5fc46f8aa837","tokenDurationInMins":20}},"sharedPortal":{"name":"Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=roundassist","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"53f7f01b39e87e8e18ead437a1ec815fb6fe2f6c_lout","baseUrl":"https://roundassist.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://roundassist.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f0569936-1448-4e37-88eb-5fc46f8aa837","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"36ce75895cfe40b9851a13866532f1a8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}